Frequently asked questions
If your question is not here, email us — the address is on the contact page and we answer every message.
Delivery
Do you deliver across the UAE?
Yes, to every emirate — Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. Delivery is a flat 26 AED, and free on orders over 800 AED.
How fast is delivery inside the UAE?
Orders placed before 10:00 UAE time are packed and handed to the courier the same morning, and arrive the next day. We dispatch every day, weekends included. Anything ordered after 10:00 goes out the following morning, so it arrives the day after that.
Who delivers my order?
Quiqup inside the UAE, and Quiqup handing over to Aramex for international orders. Quiqup sends you tracking directly once your parcel is collected.
Do you ship outside the UAE?
Yes, worldwide. International delivery usually takes 3 to 5 days once dispatched, and the cost is calculated at checkout from the destination and the size and weight of the parcel. Import duty and local taxes are charged by your own country and are not included in what you pay us.
The courier could not reach me. What happens?
The courier calls before delivering, which is why a mobile number is required at checkout. If a delivery fails we will arrange another. Where the address was wrong or incomplete, redelivery may be charged again.
I ordered a preorder and something in stock. When does it ship?
Together, on the release day of the preordered item. If you would rather have the in-stock part now, place it as a separate order.
Collection
Can I collect my order instead of having it delivered?
Yes. Choose Pickup at checkout and it costs nothing. We hold your order in Abu Dhabi and send you a text as soon as it is ready, with the address and how to find us. Please wait for that message before travelling.
How long will you hold a collection order?
Seven days from the message telling you it is ready. If you need longer, reply to that message and we will keep it aside.
Cards & condition
How do you grade card condition?
We use the standard scale: Near Mint, Lightly Played, Moderately Played, Heavily Played and Damaged. Every card is graded by hand under good light, and we grade conservatively — a card sitting between two grades is listed at the lower one. If a card arrives in worse condition than listed, tell us within 7 days and we will refund or replace it.
How are cards packed?
Every card is sleeved. Anything worth more than a few dirhams goes into a toploader inside a rigid mailer, because a bent corner is the difference between Near Mint and Lightly Played.
Are your cards genuine?
Yes. We do not sell counterfeit or unauthorised cards. Everything listed is genuine and legally traded.
Why does the same card show more than once?
Because we hold it in more than one printing, finish, condition or language, and each is priced differently. Pick the one you want on the card page — the condition tabs show exactly how many we hold of each.
Payment
Which payment methods do you accept?
We accept Visa and Mastercard, Apple Pay and Google Pay, PayPal and cash on delivery within the UAE. All prices are in AED.
When am I charged?
When you place the order. Nothing is taken before you confirm payment at checkout.
Orders & returns
Can I return something?
Sealed product can be returned if it arrives defective or damaged. Single cards can be returned if they are damaged or defective and come back in the same condition they were sent. You have 7 days from receiving the order. See our returns policy for the full detail.
Can I cancel an order?
Within 24 hours of placing it, as long as it has not been processed or shipped. Email us with your order number as soon as you can.
Do I need an account to order?
No. Checkout is guest-only and never asks you to create one. You can set a password later from the account page, and every order placed with the same email address appears there.
Where do I find my order again?
The confirmation page stays available on the device you ordered from, and the confirmation email links straight to it. Set a password on the account page and all your past orders appear in one place.
Selling
Do you buy cards and collections in the UAE?
We do not buy cards outright, but we do sell them for you. List them with us on consignment and you keep 100% of the market price when they sell — we handle the pricing, the images, the storage and the shipping. Your cards are displayed in the same catalogue as ours, in front of every buyer in the UAE and internationally.
Read more
- Shipping & delivery — couriers, cut-off time, costs and international.
- Collecting your order — how collection works and when you get the text.
- Returns & refunds — what can be returned and how long you have.
- Customs & export restrictions — duties and where we cannot ship.
- Promotion terms — how discounts and offers work.
Last updated 19 August 2026.