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Returns & refunds

At Collectors Bazaar FZ-LLC we aim to provide excellent products and service. If you need to return a product, request a refund, cancel an order or resolve a dispute, this page covers how.

1. Returns

What can be returned

  • Sealed products — booster packs, booster boxes and other sealed items may be returned only if they are defective or damaged on arrival. We cannot accept returns on opened sealed products unless they are defective.
  • Single cards — returnable if damaged or defective, and must come back in the same condition they were sent: unplayed, undamaged and unaltered.
  • Timeframe — you have 7 days from receiving the order to submit any returns.

What cannot be returned

  • Opened sealed product, unless it is defective or damaged.
  • Played or altered cards, or any card no longer in the condition it was sent in.
  • Promotional items, unless defective. See our promotions terms for how a refund is calculated when an offer was applied.

How to start a return

Email admin+return@collectorsbazaar.ae with your order number, the item, and what is wrong with it. Photographs of the damage help us resolve it faster.

  • We will reply with instructions on how to send the item back.
  • Return shipping is at your cost unless the item is defective or damaged, in which case we cover the cost.
  • Please use a traceable service. Until the parcel reaches us it is still your property, and an untracked package that is not received cannot be refunded.

Refunds and exchanges

  • Once we receive and inspect the item, we will send the refund to the original payment method within 7–10 business days.
  • If the item is defective or damaged, you may choose: a full refund or a replacement.
  • Change of mind — where we accept a return on a non-defective item, the refund excludes the original shipping cost.

2. Cancelling an order

You are able to cancel within 24 hours of ordering, as long as it has not yet been processed or shipped. Once it has been shipped the order cannot be cancelled, however but it can still be returned for the above mentionned conditions.

Email admin+cancel@collectorsbazaar.ae with your order number as soon as you can. If it has not been processed, we will cancel it and refund it in full.

Preorders are the exception. They cannot be cancelled once placed, and where we do agree to cancel a preorder, a 30% cancellation fee applies — see preorders.

3. Disputes

If something is wrong with your order — a defective, incorrect, missing or damaged item — email admin+support@collectorsbazaar.ae and include photographs. We will investigate and propose a refund or a replacement.

4. Contact

Last updated 19 August 2026.

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